Privacy Policy | Three O Verse Global

Updated – 10th Janurary 2024

Introduction

At Three O Verse Global IT Services LLC (“we,” “us,” or “our”), we understand that your privacy is important. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you access or interact with our services. By accessing our platforms and services, you agree to the practices outlined in this Privacy Policy. We are committed to safeguarding your information and ensuring compliance with all applicable privacy laws and regulations.

Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through our website, applications, and direct interactions with you. It governs data collected during your use of our services and interactions with our team, including both manually provided information and automatically collected data.

Data Controller and Contact Information

Three O Verse Global IT Services LLC acts as the Data Controller, meaning we are responsible for deciding how and why your personal data is used. For any privacy-related questions or concerns, please contact our Data Protection Officer (DPO) at:

Address: Capital Golden Tower, Office No. 907, Business Bay, Dubai
Email: legal@3-verse.com

Types of Data We Collect

To provide a seamless and secure experience, we may collect various types of data:

1. Account Data

Account data includes personal information provided during registration and account setup, such as:

Personal Identifiers: Name, email address, and phone number.
Authentication Details: Secure login credentials to access our services.
Preferences: Any preferences you set for language, notifications, and privacy settings.

2. Technical Data

We automatically collect certain data related to your device and usage patterns to improve our platform and enhance security:

IP Address and Device Information: Used for security and to offer location-based optimizations.
Browser and Operating System Information: Collected to ensure compatibility and provide an optimized experience.
Session Data: Information on login times, actions performed, and navigation within our platform.

3. Financial and Transaction Data

For certain transactions, we may require financial information, such as:

Bank Account Details or Payment Information: Used exclusively for processing payments securely.
Transaction Records: Logs of deposits, withdrawals, or other activities related to your account, used to ensure accuracy and compliance.

Legal Basis and Purpose of Data Collection

We process personal data in accordance with the following legal bases:

1. Performance of Contractual Obligations

Certain data is collected and processed to fulfill the core functions of our services, including:

Account Management: Creating and maintaining your account.
Transaction Processing: Handling payments, deposits, and withdrawals.
Customer Support: Assisting with inquiries and troubleshooting issues.

2. Compliance with Legal Obligations

We are required to adhere to regulatory standards, which involve:

Identity Verification: Ensuring compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
Transaction Monitoring: Regular monitoring to detect and prevent fraudulent activity.
Reporting Requirements: Submitting necessary information to regulatory authorities when required by law.

3. Legitimate Interests

We may process your data to protect and improve our services, provided that this does not override your rights. Our legitimate interests include:

Fraud Prevention: Monitoring activity for signs of unauthorized or suspicious behavior.
Enhancing User Experience: Analyzing usage patterns to improve and personalize the service.
Internal Operations: Managing and improving the efficiency of our services.

4. Consent-Based Processing

For activities beyond the scope of core service provision, we may seek your explicit consent, such as:

Marketing Communications: Providing updates and promotional materials.
Feedback Collection: Conducting surveys and requesting product feedback to enhance our services.

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on prior consent.

Data Collection Sources

We gather personal data from the following sources to ensure an accurate and seamless user experience:

Direct Interactions: Data you provide when creating an account, updating settings, or contacting customer support.
Automated Technologies: Data collected automatically during platform usage, such as IP address, device information, and cookie data.
Third-Party Sources: Verified external providers may supply additional information for verification and compliance purposes.

Sharing and Transfer of Data

We share data only when necessary and in line with legal standards. Below is an outline of the situations in which data may be shared:

1. Internal Data Sharing

Data may be shared within the Three O Verse Global IT Services LLC organization to improve service delivery, with access restricted to authorized personnel. Reasons for internal sharing include:

Customer Support Enhancement: Enabling teams to address inquiries effectively.
Risk and Compliance Management: Coordinating activities for regulatory adherence and security.

2. Third-Party Service Providers

To provide quality service, we work with carefully selected third-party service providers who assist with essential operations, including:

Payment Processors: For handling financial transactions securely.
Cloud Storage Providers: For secure data storage and disaster recovery.
Compliance Partners: For KYC and AML verification in line with regulatory standards.

Third-party service providers are obligated to adhere to strict data protection protocols and are only permitted to use data as instructed by Three O Verse.

3. Legal Obligations and Regulatory Disclosures

We may disclose data to regulatory bodies, law enforcement, or other authorities if required by law. Situations may include:

Regulatory Reporting: Providing information as mandated by local and international regulations.
Legal Proceedings: Disclosing data in connection with court orders, legal actions, or compliance audits.

4. Cross-Border Data Transfers

In cases where data is transferred outside your jurisdiction, we ensure adequate safeguards are in place, such as:

Standard Contractual Clauses (SCCs): For data transfers outside the European Economic Area (EEA).
Adequacy Decisions: Ensuring transfers occur only to countries deemed to have sufficient data protection standards.

Retention of Personal Data

We retain data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal requirements. Retention periods depend on several factors:

Contractual Necessity: Personal data is retained for as long as the account remains active.
Regulatory Compliance: Financial and transactional data may be retained to meet statutory reporting obligations.
User Requests for Deletion: When requested, we will anonymize or delete personal data unless there are overriding legal requirements to retain it.

Once the retention period expires, we either delete or anonymize personal data to ensure that it cannot be misused.

Data Security Measures

Three O Verse Global IT Services LLC prioritizes data security through a combination of administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, or misuse. Our security measures include:

Encryption: Personal data is encrypted in transit and at rest to prevent unauthorized access.
Access Control: Access to data is restricted to authorized personnel based on their role and responsibilities.
Regular Audits: Security audits and vulnerability assessments are conducted regularly to identify and address potential risks.
Incident Response Plan: A dedicated team is responsible for handling data breaches and security incidents, following a structured response protocol.

Your Rights Regarding Personal Data

We respect your rights under applicable data protection laws and are committed to enabling you to exercise them. Depending on your location, your rights may include:

1. Right to Access

You have the right to request access to your personal data, including information about the purpose of processing and who we share it with.

2. Right to Rectification

If you believe your data is inaccurate or incomplete, you can request corrections.

3. Right to Erasure

You can request deletion of your data when it is no longer necessary for the purposes it was collected, or if you withdraw consent (when consent is the legal basis).

4. Right to Restrict Processing

In certain circumstances, you may request restricted processing of your data, such as if you contest its accuracy.

5. Right to Data Portability

You can request a copy of your data in a structured, commonly used format to transfer it to another service provider.

6. Right to Object

If your data is processed for legitimate interests, you have the right to object unless there are compelling legitimate grounds.

7. Right to Withdraw Consent

Where data processing is based on consent, you can withdraw it at any time. Withdrawal of consent does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact our DPO at privacy@threeoverse.com. We may require verification of your identity before responding to your requests.

Automated Decision-Making and Profiling

Three O Verse Global IT Services LLC does not use automated decision-making or profiling that significantly impacts users. Should this change, we will update this Privacy Policy and notify affected individuals as required by law.

Cookies and Tracking Technologies

Our website and applications use cookies and similar tracking technologies to enhance functionality and user experience. Types of cookies include:

Essential Cookies: Required for platform functionality and cannot be disabled.
Performance Cookies: Used to analyze site usage and improve service quality.
Marketing Cookies: With consent, used to deliver relevant advertisements.

You may adjust your browser settings to manage cookie preferences.

Changes to This Privacy Policy

Three O Verse Global IT Services LLC reserves the right to update this Privacy Policy periodically to reflect regulatory changes or operational adjustments. Significant updates will be communicated to clients through notifications or email. We encourage you to review this policy regularly to stay informed about how we protect your data.

How to Contact Us

For questions, concerns, or requests regarding this Privacy Policy, you may contact our Data Protection Officer (DPO) at:

Email: legal@3-verse.com
Address: Capital Golden Tower, Office No. 907, Business Bay, Dubai